Take charge of your repairs with complete transparency. Easily track repairs by printing barcode labels for cellphones that come in and assigning them tickets, which you can quickly search & update. Add pre- and post-repair images, diagnostic notes & staff comments, and even send SMS & email alerts to customers.
Book repair jobs swiftly for walk-in customers with a powerful POS system. Process your customers, prepare repair estimates, and print tax invoices to streamline your checkout experience. When customers come to collect their repairs, simply scan their receipts to pull up all the information you need and collect payment.
Stay up-to-date on your inventory and all its records. Configure your system to set reorder levels, get low-stock alerts, perform inventory counts, and add items to purchase orders. Make transferring all your data between different store locations hassle-free with bulk imports/exports.
Use a secondary tablet screen to display orders and have customers sign off on repairs during checkout. Our Customer Facing Display feature allows you to have clients fill in their details while you work on processing them, making your counter experience an efficient and pleasant one.
Build great relationships with your customers and interact with them easily. Whether you're adding new customers directly at your point-of-sale, importing customer lists, creating customer groups or searching instantly from your cloud database, you'll have all the tools needed to keep them informed & satisfied.
Keeping track of multiple stores is now a breeze! Manage multiple locations using a robust dashboard, where you'll get an instant view of your sales and inventory at each location. The power of RepairDesk lets you monitor everything at every store from a single platform.
Communication with your customers through SMS and emails helps you keep them engaged. Set up automated SMS or email alerts when a repair job is completed, available for pick-up, or in waiting through a list of pre-defined responses. Your customers will be updated on their repair status at all times automatically.
Develop a healthy business relationship with your customers by sending them emails, offering discounts or asking for reviews through a snappy automation tool. Promote your business by getting in touch with clients and establishing rapport wherever they are.
Get a deep-dive into your sales data for a better understanding of your business. View reports on product performance, sales summary, reconciliations, low stocks, employee productivity and much more. With the power of reports, you'll be able to plot a course for your business towards success much easier.
Leverage the power of our localization engine that translates all core features into your native language with ease, giving you absolute control over how you run your repair shop. Your storefront becomes a lot more accessible for all your employees and customers with RepairDesk.
Create special fields for brand, special order notes, priority, or anything else that's important to your workflow. Custom fields make your system more personalized, giving your technicians clarity on repair jobs across the board, and allow you to set up your store exactly the way you want it.
Keep a lead on employees' working hours, monitor their activities in real-time, or set commissions for your staff so they are paid exactly what they are due. Employee management gives you the ability to optimize your workflow and cater to your employees better.
With options for integrated widgets, you can use our Appointment Booking, Repair Tracker and Buyback modules to help customers engage with your business remotely & make your workflow more efficient. Arrange the widgets and start building your business the moment you sign on.
Gain access to a robust solution that gives you complete control of your business – cash register, inventory, customer signatures, payments – all from your iPad. The RepairDesk iPad POS Register app lets you take your business on the move and service customers anywhere you please.
Customize your thermal receipts, invoices, repair labels and more with our native template editor. With a great degree of personalization, you can have all your important material printed exactly the way you want it.
Take the hassle of ordering parts and accessories out of the equation with our integrated ordering system. Order items from suppliers like MobileSentrix directly from within RepairDesk with just the click of a button.
Startups with basic operation
Ideal for high volume repair store
Established stores with a focus on customer retention